The purchase of a BizWareDirect product automatically includes 30 days of complimentary support.
Subsequent to the initial 30 days of complimentary support, the purchase of a Software Support and Maintenance Plan provides a customer with one full year of support and upgrade releases for the specific product purchased.
Support and Maintenance Plan Costs
Purchase a Support and Maintenance Plan
A Software Support and Maintenance Plan may be purchased in one of the following two ways:
Support and Maintenance Plan Services
Each Support and Maintenance Plan includes assistance with tasks related to the following:
Note: A Support and Maintenance Plan does NOT include assistance with tasks related to the following:
Per customer request, BizWareDirect may perform services outside of the scope of the Support and Maintenance Plan based on an hourly billing rate.
Technical support and assistance are delivered:
Support requests made outside of the standard business hours will be considered to have been received and logged at 8 AM on the following business day.
Software Service Packs
All customers, with or without a Software Support and Maintenance Plan, have access to Software Service Packs that contain fixes to known issues, which impede or diminish the functionality of the BizWareDirect product, as determined by BizWareDirect.
Software Support and Maintenance Plan
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